At Traffic Footwear, we are committed to providing a high-quality product at a fantastic price; in particular, we pride ourselves on offering the highest standard in customer service.

We understand that purchasing footwear online can be challenging!! We aim to make this process as simple as possible. Our staff are available via email to offer advice on fit of any style you might be interested in purchasing.

Change of mind, size or style – Please choose carefully as all sales are final with no return or exchange.  Due to all items being heavily discounted, we do not offer exchange or return on items for change of mind, incorrect size or style choice. This is also in line with the relevant ‘change of mind’ Australian Consumer Law.

Faulty goods claims: When purchasing from Traffic Footwear, customers are protected under Australian Consumer Law and the relevant State and Federal legislation.

Where a claim for faulty goods is made:

·         proof of purchase will be required.

·         the goods may need to be inspected to identify faulty goods and the extent and nature of wear also assessed.

·         or alternatively, a photo of the goods may be requested to be forwarded by email.

·         we also reserve the right to consult with the supplier or manufacturer when assessing whether an item is faulty.

·         we also reserve the right to repair or replace where applicable in line with the relevant legislation.

·         where a customer makes a claim for faulty goods; the customers will be requested to return their purchase by mail to Traffic Footwear C/- Boston Shoe 88 Tope Street, South Melbourne VIC 3205;

·         where a refund is deemed appropriate, a refund of the purchase price will be credited to the original method of payment and where goods are assessed as faulty and refund deemed appropriate, any delivery or postage charges paid on the purchase and the return will also be refundable.

·         Please allow from up to 7 business days (depending on your bank) for the funds to appear in your account.

If customers wish to make a claim for faulty goods, customers are asked to email our Online Store through the Contact-Us screen or at sales@trafficfootwear.com.au quoting, the Order Number and outlining the claim.